Healthcare

Healthcare organizations form our largest client sector. In Healthcare settings we have surveyed (including repeat surveys) 97 times for a total number of respondents in excess of sixty-five thousand from a population of just over one hundred and thirty four thousand.

Hospital Surveys

We have surveyed 77 times in hospitals alone. For quite a number of our hospital clients we have also created, tested, and used other ‘health care specific’ surveys such as employee ‘pulse’ surveys, physician surveys and hospital volunteer surveys. Because of our expertise, we have been asked to present at several provincial and national health related conferences.

Hospital Clients in M@W Database with > 1000 Staff (range between 1000 to 10,000):

1. Unity Health Toronto (incl. St. Michael’s Hospital, St. Joe’s Health Centre, and Providence Health Centre)
2. Trillium Health Partners (incl. Credit Valley, Mississauga & Queensway Hospitals)
3. Winnipeg Regional Health Authority
4. Scarborough Health Network
5. SickKids (Toronto Hospital for Sick Children)
6. Halton Healthcare Services
7. Guelph General Hospital
8. Thunder Bay Regional Health Centre
9. Wellington Healthcare Alliance
10. Sudbury Regional Hospital
11. Peterborough Regional Health Centre
12. Lakeridge Health
13. Southlake Regional Health Centre
14. Niagara Health System
15. Baycrest
16. The Royal Victoria Hospital
17. Joseph Brant Hospital
18. Bruyère
19. Baycrest
20. Cambridge Memorial Hospital
21. Bluewater Health
22. North Bay Regional Centre
23. Brant Community Healthcare System
24. Grand River Hospital
25. SCO Health Services
26. Annapolis Valley District Health Authority

Hospital Clients in M@W Database with < 1000 Staff (range between 150 to 1000):

1. Women’s College
2. Runnymede Health Centre
3. Hotel Dieu Shaver and Rehabilitation Centre
4. St. Mary’s General Hospital (*physicians only)
5. Kemptville District Hospital
6. Collingwood General and Marine Hospital
7. West Haldimand General Hospital
8. Geraldton District Hospital
9. Atikokan General Hospital
10. MICS Group of Health Care Services
11. Dryden Regional Health Centre
12. Espanola General Hospital
13. Northumberland Health Care Centre
14. Renfrew Victoria Hospital
15. Deep River & District Hospital
16. Bloorview MacMillan Children’s Centre
17. Pembroke General Hospital
18. Hanover & District Hospital
19. South Bruce Grey Health Centre
20. St Thomas – Elgin General Hospital
21. St. Francis Memorial Hospital
22. Alexandra General Hospital
23. Brockville General Hospital
24. Riverside Healthcare Facilities Inc.
25. West Parry Sound Health Centre
26. Arnprior and District Memorial
27. Middlesex Hospital Alliance
28. Haliburton Highlands Health Services
29. Penetanguishene Mental Health Centre
30. West Park Healthcare Centre
31. Temiskaming Hospital
32. Geraldton District Hospital
33. Orillia Soldiers Memorial Hospital
34. North Simcoe Hospital Alliance
35. Cornwall General Hospital
36. St. Peter’s Hospital
37. Stevenson Memorial Hospital
38. Timmins & District Hospital

Physician Surveying:

We carried out our first physician survey in 2005 and with ECFAA requirements expect the volume of physician surveying to increase markedly. While they can be a hard to reach group, we have had success with many of our hospital clients in achieving excellent response rates.

A summary of our physician survey experience is:

• From among the hospitals above, we have surveyed physicians in hospitals and health systems 13 times (including repeat surveys)
• Counting only most recent surveys, we have surveyed:
  • 2414 physicians of whom
  • 925 responded, for a
  • 38.3% average response rate

Additional Healthcare Survey Experience:

• Alberta Health Services – Alberta Cancer Board (surveyed over 60 locations province wide and approximately 6,000 staff and physicians)
• Surveyed over 25 Ontario Community Care Access Centres
• Surveyed over 15 Ontario Long Term Care facilities
• Annapolis Valley District Hospital (surveyed multiple sites and approx. 4,500 staff)
• Third Party survey provider for Maritime Regional Health Authorities (surveyed approx. 10,000 staff province wide)

Municipalities/Cities/Towns

Metrics@Work has performed employee engagement surveys with 26 different Canadian Cities, Regions, and Towns, representing approximately 40,000 survey respondents.

Some of our work with Municipalities has included:

• Development of custom survey projects to measure quality of worklife over time and link results to corporate strategy using web based and pen and paper survey methods.
• Creation of a valid and reliable cities and regions survey and benchmarking database of multi-item scales measuring quality of worklife indicators and organizational outcomes.
• Helped cities and regions to work with multiple union groups to support survey projects and partner under a common interest (i.e., improving employee quality of worklife).
• Presented employee feedback results to various City council and union groups, as well as senior management teams within Ontario cities and regions.
• Helped cities and regions to interpret results and facilitate action and organizational change, both corporately and at the local work environment levels (lead by directors and managers).
• Presented various research projects involving cities and regions at professional conferences, trade shows, and co-presented workshops (e.g., CAMA 2006 and 2007, and OMHRA 2006 and 2008, and OMAA 2007).

The following is a list of the Cities / Regions / Municipalities included in the Metrics@Work Municipalities Sector Benchmarking Database:

Education

Metrics@Work has been contracted by several Post Secondary Institutions to conduct employee surveys, as well as a number of teaching hospitals, which are affiliated with universities. We also provide employee survey services to several District School Boards (Public and Catholic), encompassing hundreds of individual schools. In a sentence, we are highly experienced in designing surveys for academic institutions and other public educational organizations. Below is a summary of the educational organizations we have worked with.

Universities:

1. University of Western
2. York University
3. McMaster University
4. Lakehead University
5. Ryerson University
6. Laurentian University
7. St. Thomas University
8. Memorial University of Newfoundland
9. Brock University
10. Wilfrid Laurier University
11. University of Lethbridge

Colleges:

1. Niagara College
2. Fanshawe College
3. Seneca College (D&I Census only)
4. Algonquin College
5. Red River College
6. New Brunswick Community College

Private:

Boards of Education Surveys:

• Waterloo Catholic District School Board
• Bruce Grey Catholic District School Board
• Bluewater District School Board
• Halton Catholic District School Board
• Toronto Catholic District School Board (360-Degree Leadership Survey)

Utilities

Utilities

We have carried out 10 engagement surveys in the “Utility” sector, including two municipalities/cities that have retained their Utility Department and one Health Promotion survey.

We maintained a booth at the 2011 MEARIE HR conference where workplace harassment was a theme, and undertook a special analysis of our workplace harassment data with the energy sector in mind, focusing on job types within our database that share primary characteristics with the large group of skilled trades/operations jobs in utilities and municipalities. We initiated a discussion with MEARIE for possible LDC funding for a study on Board Governance and Senior Management. These involvements demonstrate out interest in supporting and developing human resource and management processes in the utility sector.