Healthcare organizations form our largest client sector. In Healthcare settings we have surveyed (including repeat surveys) 97 times for a total number of respondents in excess of sixty-five thousand from a population of just over one hundred and thirty four thousand.

Hospital Surveys

We have surveyed 77 times in hospitals alone. For quite a number of our hospital clients we have also created, tested, and used other ‘health care specific’ surveys such as employee ‘pulse’ surveys, physician surveys and hospital volunteer surveys. Because of our expertise, we have been asked to present at several provincial and national health related conferences.

Hospital Clients in M@W Database with > 1000 Staff (range between 1000 to 10,000):

  1. Unity Health Toronto (incl. St. Michael’s Hospital, St. Joe’s Health Centre, and Providence Health Centre)
  2. Trillium Health Partners (incl. Credit Valley, Mississauga & Queensway Hospitals)
  3. Winnipeg Regional Health Authority
  4. Scarborough Health Network
  5. SickKids (Toronto Hospital for Sick Children)
  6. Halton Healthcare Services
  7. Guelph General Hospital
  8. Thunder Bay Regional Health Centre
  9. Wellington Healthcare Alliance
  10. Sudbury Regional Hospital
  11. Peterborough Regional Health Centre
  12. Lakeridge Health
  13. Southlake Regional Health Centre
  14. Niagara Health System
  15. Baycrest
  16. The Royal Victoria Hospital
  17. Joseph Brant Hospital
  18. Bruyère
  19. Baycrest
  20. Cambridge Memorial Hospital
  21. Bluewater Health
  22. North Bay Regional Centre
  23. Brant Community Healthcare System
  24. Grand River Hospital
  25. SCO Health Services
  26. Annapolis Valley District Health Authority

Hospital Clients in M@W Database with < 1000 Staff (range between 150 to 1000):

  1. Women’s College
  2. Runnymede Health Centre
  3. Hotel Dieu Shaver and Rehabilitation Centre
  4. St. Mary’s General Hospital (*physicians only)
  5. Kemptville District Hospital
  6. Collingwood General and Marine Hospital
  7. West Haldimand General Hospital
  8. Geraldton District Hospital
  9. Atikokan General Hospital
  10. MICS Group of Health Care Services
  11. Dryden Regional Health Centre
  12. Espanola General Hospital
  13. Northumberland Health Care Centre
  14. Renfrew Victoria Hospital
  15. Deep River & District Hospital
  16. Bloorview MacMillan Children’s Centre
  17. Pembroke General Hospital
  18. Hanover & District Hospital
  19. South Bruce Grey Health Centre
  20. St Thomas – Elgin General Hospital
  21. St. Francis Memorial Hospital
  22. Alexandra General Hospital
  23. Brockville General Hospital
  24. Riverside Healthcare Facilities Inc.
  25. West Parry Sound Health Centre
  26. Arnprior and District Memorial
  27. Middlesex Hospital Alliance
  28. Haliburton Highlands Health Services
  29. Penetanguishene Mental Health Centre
  30. West Park Healthcare Centre
  31. Temiskaming Hospital
  32. Geraldton District Hospital
  33. Orillia Soldiers Memorial Hospital
  34. North Simcoe Hospital Alliance
  35. Cornwall General Hospital
  36. St. Peter’s Hospital
  37. Stevenson Memorial Hospital
  38. Timmins & District Hospital

Physician Surveying:

We carried out our first physician survey in 2005 and with ECFAA requirements expect the volume of physician surveying to increase markedly. While they can be a hard to reach group, we have had success with many of our hospital clients in achieving excellent response rates.

A summary of our physician survey experience is:

  • From among the hospitals above, we have surveyed physicians in hospitals and health systems 13 times (including repeat surveys)
  • Counting only most recent surveys, we have surveyed:
    • 2414 physicians of whom
    • 925 responded, for a
    • 38.3% average response rate

Additional Healthcare Survey Experience:

  • Alberta Health Services – Alberta Cancer Board (surveyed over 60 locations province wide and approximately 6,000 staff and physicians)
  • Surveyed over 25 Ontario Community Care Access Centres
  • Surveyed over 15 Ontario Long Term Care facilities
  • Annapolis Valley District Hospital (surveyed multiple sites and approx. 4,500 staff)
  • Third Party survey provider for Maritime Regional Health Authorities (surveyed approx. 10,000 staff province wide)



Metrics@Work has performed employee engagement surveys with 26 different Canadian Cities, Regions, and Towns, representing approximately 40,000 survey respondents.

Some of our work with Municipalities has included:

  • Development of custom survey projects to measure quality of worklife over time and link results to corporate strategy using web based and pen and paper survey methods.
  • Creation of a valid and reliable cities and regions survey and benchmarking database of multi-item scales measuring quality of worklife indicators and organizational outcomes.
  • Helped cities and regions to work with multiple union groups to support survey projects and partner under a common interest (i.e., improving employee quality of worklife).
  • Presented employee feedback results to various City council and union groups, as well as senior management teams within Ontario cities and regions.
  • Helped cities and regions to interpret results and facilitate action and organizational change, both corporately and at the local work environment levels (lead by directors and managers).
  • Presented various research projects involving cities and regions at professional conferences, trade shows, and co-presented workshops (e.g., CAMA 2006 and 2007, and OMHRA 2006 and 2008, and OMAA 2007).

The following is a list of the Cities / Regions / Municipalities included in the Metrics@Work Municipalities Sector Benchmarking Database:

  1. City of Mississauga,
  2. City of Hamilton (and D&I / Census)
  3. City of Greater Sudbury,
  4. Regional Municipality of Niagara,
  5. Regional Municipality of York (and D&I / Census),
  6. Regional Municipality of Waterloo
  7. Municipality of Meaford
  8. Municipality of Muskoka
  9. Municipality of Chatham-Kent
  10. Halton Region
  11. Haldimand County,
  12. County of Northumberland
  13. County of Oxford
  14. County of Lambton
  15. City of Guelph,
  16. City of St. Catharines (and D&I / Census),
  17. City of Waterloo,
  18. City of Kitchener (and D&I / Census)
  19. Town of Pelham
  20. City of Burlington,
  21. City of Brampton,
  22. City of Orillia,
  23. City of Kawartha Lakes,
  24. City of Niagara Falls,
  25. City of Barrie,
  26. City of Cornwall,
  27. City of Oshawa,
  28. City of Markham (and D&I / Census),
  29. Town of Halton Hills,
  30. Town of Ajax (D&I / Census),
  31. Town of Oakville,
  32. Town of Aurora
  33. Town of Newmarket (and D&I / Census),
  34. Town of New Tecumseth
  35. Town of Bradford West Gwillimbury
  36. Town of The Archipelago
  37. Town of Innisfil



Metrics@Work has been contracted by several Post Secondary Institutions to conduct employee surveys, as well as a number of teaching hospitals, which are affiliated with universities. We also provide employee survey services to several District School Boards (Public and Catholic), encompassing hundreds of individual schools. In a sentence, we are highly experienced in designing surveys for academic institutions and other public educational organizations. Below is a summary of the educational organizations we have worked with.


  1. University of Western
  2. York University
  3. McMaster University
  4. Lakehead University
  5. Ryerson University
  6. Laurentian University
  7. St. Thomas University
  8. Memorial University of Newfoundland
  9. Brock University
  10. Wilfrid Laurier University
  11. University of Lethbridge


  1. Niagara College
  2. Fanshawe College
  3. Seneca College (D&I Census only)
  4. Algonquin College
  5. Red River College
  6. New Brunswick Community College


  1. Upper Canada College (Primary and Secondary School)

Boards of Education Surveys:

  • Waterloo Catholic District School Board
  • Bruce Grey Catholic District School Board
  • Bluewater District School Board
  • Halton Catholic District School Board
  • Toronto Catholic District School Board (360-Degree Leadership Survey)



We have carried out 10 engagement surveys in the “Utility” sector, including two municipalities/cities that have retained their Utility Department and one Health Promotion survey.

We maintained a booth at the 2011 MEARIE HR conference where workplace harassment was a theme, and undertook a special analysis of our workplace harassment data with the energy sector in mind, focusing on job types within our database that share primary characteristics with the large group of skilled trades/operations jobs in utilities and municipalities. We initiated a discussion with MEARIE for possible LDC funding for a study on Board Governance and Senior Management. These involvements demonstrate out interest in supporting and developing human resource and management processes in the utility sector.