Healthcare

Healthcare

Healthcare organizations form our largest client sector. In Healthcare settings we have surveyed (including repeat surveys) 97 times for a total number of respondents in excess of sixty-five thousand from a population of just over one hundred and thirty four thousand.

Hospital Surveys

We have surveyed 77 times in hospitals alone. For quite a number of our hospital clients we have also created, tested, and used other ‘health care specific’ surveys such as employee ‘pulse’ surveys, physician surveys and hospital volunteer surveys. Because of our expertise, we have been asked to present at several provincial and national health related conferences.

Hospital Clients in M@W Database with > 1000 Staff (range between 1000 to 6000):

  1. SickKids (Toronto Hospital for Sick Children)
  2. St. Michael’s
  3. Trillium Health Partners
  4. Halton Healthcare Services
  5. Credit Valley Hospital
  6. Guelph General Hospital
  7. Sudbury Regional Hospital
  8. Peterborough Regional Health Centre
  9. Lakeridge Health Corporation
  10. Southlake Regional Health Centre
  11. Niagara Health System
  12. Baycrest
  13. The Royal Victoria Hospital
  14. Joseph Brant Memorial Hospital
  15. Bruyère Continuing Care
  16. Cambridge Memorial Hospital
  17. Bluewater Health
  18. North Bay General
  19. Brant Community Health Care
  20. Grand River Hospital
  21. SCO Health Services
  22. Annapolis Valley District Health Authority

Hospital Clients in M@W Database with < 1000 Staff (range between 150 to 1000):

  1. Timmins & District Hospital
  2. Atikokan General Hospital
  3. MICS Group of Health Care Services
  4. Dryden Regional Health Centre
  5. Espanola General Hospital
  6. Northumberland Health Care Centre
  7. Renfrew Victoria Hospital
  8. Deep River & District Hospital
  9. Bloorview MacMillan Children’s Centre
  10. Pembroke General Hospital
  11. Hanover & District Hospital
  12. South Bruce Grey Health Centre
  13. St Thomas – Elgin General Hospital
  14. St. Francis Memorial Hospital
  15. Alexandra General Hospital
  16. Brockville General Hospital
  17. Riverside Healthcare Facilities Inc.
  18. West Parry Sound Health Centre
  19. Kemptville District Hospital
  20. Hotel Dieu Hospital
  21. Arnprior and District Memorial
  22. Middlesex Hospital Alliance
  23. Haliburton Highlands Health Services
  24. Penetanguishene Mental Health Centre
  25. West Park Healthcare Centre
  26. Temiskaming Hospital
  27. Geraldton District Hospital
  28. Orillia Soldiers Memorial Hospital
  29. North Simcoe Hospital Alliance
  30. Cornwall General Hospital
  31. St. Peter’s Hospital
  32. Stevenson Memorial Hospital
  33. Women’s College

Physician Surveying:

We carried out our first physician survey in 2005 and with ECFAA requirements expect the volume of physician surveying to increase markedly. While they can be a hard to reach group, we have had success with many of our hospital clients in achieving excellent response rates.

A summary of our physician survey experience is:

  • From among the hospitals above, we have surveyed physicians in hospitals and health systems 13 times (including repeat surveys)
  • Counting only most recent surveys, we have surveyed:
    • 2414 physicians of whom
    • 925 responded, for a
    • 38.3% average response rate

Additional Healthcare Survey Experience:

  • Alberta Health Services – Alberta Cancer Board (surveyed over 60 locations province wide and approximately 6,000 staff and physicians)
  • Surveyed over 25 Ontario Community Care Access Centres
  • Surveyed over 15 Ontario Long Term Care facilities
  • Annapolis Valley District Hospital (surveyed multiple sites and approx. 4,500 staff)
  • Third Party survey provider for Maritime Regional Health Authorities (surveyed approx. 10,000 staff province wide)

Municipalities/Cities/Towns

Municipalities/Cities/Towns

Metrics@Work has performed employee engagement surveys with 26 different Canadian Cities, Regions, and Towns, representing approximately 40,000 survey respondents.

Some of our work with Municipalities has included:

  • Development of custom survey projects to measure quality of worklife over time and link results to corporate strategy using web based and pen and paper survey methods.
  • Creation of a valid and reliable cities and regions survey and benchmarking database of multi-item scales measuring quality of worklife indicators and organizational outcomes.
  • Helped cities and regions to work with multiple union groups to support survey projects and partner under a common interest (i.e., improving employee quality of worklife).
  • Presented employee feedback results to various City council and union groups, as well as senior management teams within Ontario cities and regions.
  • Helped cities and regions to interpret results and facilitate action and organizational change, both corporately and at the local work environment levels (lead by directors and managers).
  • Presented various research projects involving cities and regions at professional conferences, trade shows, and co-presented workshops (e.g., CAMA 2006 and 2007, and OMHRA 2006 and 2008, and OMAA 2007).

The following is a list of the Cities / Regions / Municipalities included in the Metrics@Work Municipalities Sector Benchmarking Database:

  1. City of St John
  2. Regional Municipality of Niagara
  3. Regional Municipality of York
  4. City of Kamloops
  5. City of Mississauga
  6. City of Guelph
  7. City of Hamilton
  8. City of Kawartha Lakes
  9. City of Kitchener
  10. City of Waterloo
  11. Haldimand County
  12. City of Burlington
  13. City of Brampton
  14. City of Sudbury
  15. Town of Markham
  16. County of Northumberland
  17. Town of Halton Hills
  18. Regional Municipality of Waterloo
  19. Town of Ajax
  20. City of Niagara Falls
  21. City of Barrie
  22. Town of Oakville
  23. Town of Aurora
  24. Halton Region
  25. Municipality Chatham-Kent
  26. City of Oshawa
  27. Town of Newmarket

Education

Education

Metrics@Work has been contracted by several Post Secondary Institutions to conduct employee surveys, as well as a number of teaching hospitals, which are affiliated with universities. We also provide employee survey services to several District School Boards (Public and Catholic), encompassing hundreds of individual schools. In a sentence, we are highly experienced in designing surveys for academic institutions and other public educational organizations. Below is a summary of the educational organizations we have worked with.

Post-Secondary Surveys:

  • Laurentian University
  • St. Thomas University
  • Memorial University of Newfoundland
  • Brock University
  • Wilfrid Laurier University
  • Niagara College
  • University of Lethbridge
  • University of Western Ontario
  • York University

Boards of Education Surveys:

  • Waterloo Catholic District School Board
  • Bruce Grey Catholic District School Board
  • Bluewater District School Board
  • Halton Catholic District School Board
  • Toronto Catholic District School Board (360-Degree Leadership Survey)

Utilities

Utilities

We have carried out 10 engagement surveys in the “Utility” sector, including two municipalities/cities that have retained their Utility Department and one Health Promotion survey.

We maintained a booth at the 2011 MEARIE HR conference where workplace harassment was a theme, and undertook a special analysis of our workplace harassment data with the energy sector in mind, focusing on job types within our database that share primary characteristics with the large group of skilled trades/operations jobs in utilities and municipalities. We initiated a discussion with MEARIE for possible LDC funding for a study on Board Governance and Senior Management. These involvements demonstrate out interest in supporting and developing human resource and management processes in the utility sector.