360 Leadership Surveys: Pitfalls and Positives

“It turns out that followers, peers, superiors, and customers consistently provide better information about a boss’s strengths, weaknesses, and quirks than the boss him- or herself.”  (Robert Sutton,Good Boss, Bad Boss; also author of “The No Asshole Rule”).

A properly planned and executed 360 feedback process can be a powerful tool to help leaders understand where – in the eyes of those who work with them – their strengths lie and where they may need to improve.

360 surveys can fail to achieve their initial goals, or worse, be the cause of tension among leaders and their peers. In this event we explore with you how to diffuse tension associated with running a 360 survey and how to ensure those involved hear the feedback, accept it, and use it to change their behaviours as part of a personal development plan.

With great food, interactive segments, the opportunity to hear from those who have “been there, done that…successfully!” and plenty of time to share and discuss, Metrics@Work’s second Lunch & Learn promises to be another exciting event for HR/OD professionals who have conducted 360 surveys, are thinking about one, or just want to learn what it’s all about.

Guest speakers will include Bruce Rodrigues, Director of Education at the Toronto Catholic District School Board, and John Yardley, President of Metrics@Work, who will discuss their experiences with 360s. Participants will again represent a broad range of organizations (for profit, healthcare, education, utilities, municipal, among others), so our second Lunch & Learn will appeal to HR/OD professionals from any sector/industry.

See below for all the videos, documents and other information from our 1st Lunch & Learn which was held on March 1st, 2013!


Metrics@Work’s Inaugural Lunch & Learn — Was a Success Thanks to You!


Our first ever Lunch & Learn was a great success! Thanks to everyone who was able to attend.  We have posted several video clips below, and will be posting the report based on feedback from the on-line survey questions and other discussions from the event in the coming weeks.

In the meantime, click the links below to see the clips, download Dr. John Yardely’s opening PowerPoint presentation on the importance of Traction in creating change, Jim Hornell’s Keynote Presentation, as well as the day’s agenda, survey and speaker bios.


A. Metrics@Work Traction L&L Mar 1 2013 – Opening Talk - John Yardely’s opening PowerPoint presentation

B. L&L Booklet – Click Here for Agenda, Bios, Survey


1. Q&A discussion around how to create change (~3 min): metrics_#5_640x360

2. Q&A discussion around delivering engagement survey results (~2 min): metrics_#2_640x360

3. Q&A discussion around interpreting engagement survey results (~2 min):  metrics_#3_640x360

4. Q&A discussion around acting on engagement survey results (~2 min):  metrics_#4_640x360

5. Lively open forum discussion on various elements of engagement surveying and getting traction

Contact: Zak Rochon
1-800-726-4082 x201